Videoranch.com believes that our customers are our greatest asset. We have made every effort to ensure that your shopping experience is enjoyable, safe, and secure.
Your Personal Information
Our Web site's registration form requires you to give us contact information (like your name and e-mail address), unique identifiers (like a unique user name), and demographic information (like your address). When contacting Videoranch from our web site, you will be providing us your e-mail address for direct communication between Customer Service and yourself only. We also automatically record your IP address when you make a purchase on our Web site. Videoranch.com will not sell your personal information to third parties. Your contact information is used to contact you with questions regarding your order. Demographic and profile data is also collected at our Web site. We use this data to tailor your experience at our Web site, showing you content that we think you might be interested in, and displaying the content according to your preferences. This information is stored in your file in a secure environment separate from our Web site. We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property or safety of Videoranch.com, our users or others. This includes exchanging information with other companies, organizations and law enforcement for fraud protection and credit risk reduction. However, in no way will we ever release your personal health information without your permission unless required by law. Videoranch.com uses an order form for you to request information, products, and services. We collect your contact information (like your name and e-mail address) and financial information (like your account or credit card numbers). Contact information from the order form is used to send orders to you and contact you regarding your order. Financial information collected is used to bill you for products and services. We only send periodic emails for notification of monthly specials or site enhancements if you request us do to so. Videoranch.com contains links to other Web sites and is not responsible for the privacy practices or the content of such Web sites. To contact Videoranch.com directly, regarding your personal information or our privacy policies and security practices, you may contact us via email or phone us at 1-831-394-8800.
Security remains the primary concern of on-line consumers. The VeriSign Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information. This site has a VeriSign Secure Server ID. VeriSign has verified the organizational name and that our site has the proof of right to use it. This site legitimately runs under the auspices of Videoranch.com. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties. To be awarded the VeriSign Secure Certificate, Videoranch.com must have passed approval through a validation process. You can be confident your information is encrypted and perfectly secure. Because our site is built within frames the gold lock with not appear at the bottom of your brower on secure pages (ie. checkout and account pages). You can confirm the security of the page by right clicking in the frame where you are entering sensitive information (on our site the main frame is below the navigation links ) and choose properties. This will bring up a dialogue box displaying the connection encryption level as well as the HTTPS address.
Credit Card information
If you choose not to send your credit card information across the internet, call Customer Service at 1-831-394-8800, we will gladly take your order over the phone. Please have your credit card information ready.
Cookies, a vital component of our web site, allow us to recognize you as registered customer. Cookies enable us to remember the items you placed in your shopping cart, identify shopping lists and account information, and allow navigation from page to page. Cookie information is kept on your computer in a text file that cannot alter the contents of a hard drive. Cookies contain server, domain and browser information. There is no personal data, no e-mail address, etc. contained in the cookie.